Refund and Returns Policy

1. General Policy

At raregoods, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that have been altered, damaged, or worn will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Final‑sale items marked as “non‑returnable”
• Digital downloads and gift cards

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (984) 981-5810. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label (where applicable) or provide instructions for shipping the item back to us. You are responsible for any additional shipping costs unless the return is due to a mistake on our part.

3.3. Inspection and Approval

Upon receipt, our team will inspect the returned item. If the item meets the eligibility criteria, we will process the refund within 5–7 business days.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we will contact you to arrange an alternative.

4.2. Refund Amount

The refund will include the product price and any applicable taxes. Original shipping charges are non‑refundable unless the return is a result of our error.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Package the item securely for return to avoid damage during transit.

7. Legal Disclaimer

raregoods reserves the right to modify this Refund and Returns Policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1 (984) 981-5810
Address: 9375 East 21st Road, Raleigh, North Carolina 27624, United States